General email: email@example.com
1.1 You will be able to access most areas of the Website without registering for an Account with us. Certain areas of the Website are only open to you if you register for an Account.
- ORDERING FROM US
2.2 As part of our order process, you will be given the opportunity to check your order and to correct any errors. Following receipt of your order, we will send you an order acknowledgement email, detailing the products you have ordered. Please note that this order acknowledgement email is not an order confirmation or order acceptance from us.
2.3 Our acceptance of an order and the completion of a contract between you and us takes place only when we dispatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.4 We may refuse to accept an order:
2.4.1 where products are no longer available;
2.4.2 where we cannot obtain authorisation for your payment or suspect fraud;
2.4.3 if there has been a pricing or product description error; or
2.5 We reserve the right to limit the quantity of any product sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. In any such event you will receive a refund.
3.1 All prices are in United States Dollars and include all taxes (where applicable) at the current rates but do not include delivery or other charges.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on the Website.
3.3 Our prices are reviewed regularly and while we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
4.1 We take payment immediately and all products are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.
4.2 In the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Website, you consent to such checks being made. Any information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided by you will be processed in accordance with the Personal Data Protection Act 2012.
4.3 If, using our currency selector, you have chosen to display our prices in other currencies instead of United States Dollars; you will still be charged and invoiced in United States Dollars as we do not accept foreign currencies. At the point of payment, your card issuing bank will convert the amount paid in United States Dollars to other currencies using their current exchange rate. Please bear in mind our other currency display is a guide and that your bank exchange rate may be different to our online display and will reflect on your card statement.
5.1 At present, products bought on the Website will be delivered within the United States of America only.
5.2 Your order will be delivered to the address you indicated when you placed your order.
5.3 Delivery charges and estimated timescales are specified on our delivery page and also when you place an order. Unless otherwise agreed with you and subject to clause 14, delivery of the products will be within 30 days beginning with the day after you ordered the products. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
If your product is delivered damaged, you should contact us at firstname.lastname@example.org
7.1 You are permitted to print and download extracts from the Website for your own use on the following basis:
7.1.1 no documents or related graphics on the Website are modified in any way;
7.1.2 no graphics on the Website are used separately from accompanying text; and
7.1.3 our copyright and trademark notices and this permission notice are to appear on all copies.
7.3 Subject to clause 7.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
8.1 While we endeavour to ensure that the Website is normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period.
8.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for any reasons beyond our control.
- VISITOR MATERIAL AND CONDUCT
From time to time we may also provide your personal information to consumer research and analytics service providers for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and subcontractors may contact you by post, email or telephone to ask you for your feedback and comments on our products and services.
9.2 You are prohibited from transmitting to the Website any material:
9.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or of which may cause annoyance or inconvenience;
9.2.2 for which you have not obtained all necessary licences and/or approvals;
9.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Singapore or any other country in the world; or
9.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data).
9.3 You must not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
- LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on the Website are provided solely for your convenience. If you use these links, you will be directed out of the Website. We have not reviewed any of these third party websites, and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
10.2.1 you do not remove, distort or otherwise alter the size or appearance of our logos or trademarks;
10.2.2 you do not create a frame or any other browser or border environment around the Website;
10.2.3 you do not in any way imply that we are endorsing any products or services other than our own;
10.2.4 you do not misrepresent your relationship with us nor present any other false information about us;
10.2.5 you do not otherwise use any of our logos or trademarks displayed on the Website without our express written permission;
10.2.6 you do not link from a website that is not owned by you; and
10.3 You shall fully indemnify us and our group companies officers, and our and their directors, employees, shareholders or agents for any loss or damage any of them may suffer or incur as a result of your breach of clause 10.2.
11.1 However, persons under the age of 18 should only use the Website with the consent of their parents or legal guardian. We encourage all parents and guardians to monitor the Internet use of their children. Use of the Website by any user shall be deemed to be a representation that such user is 18 years of age or older.
11.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person, nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
12.1 While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.
13.2 We are not liable for losses that arise in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
13.4 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
- IMPOSSIBILITY OF PERFORMANCE
- COMMENTS, QUESTIONS & COMPLAINTS
We welcome your feedback, however, any comments, ideas, notes, messages, suggestions or other communications sent to us regarding the Website and / or the products and services we provide shall be and remain our exclusive property, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.
- GOVERNING LAW AND JURISDICTION
16.2 We do not warrant that products offered for sale on the Website are appropriate or acceptable for use outside of Singapore. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access the Website from locations outside of Singapore, you do so at your own risk and you are responsible for compliance with local laws.