- Information we collect
- How we use your Information
- Sharing of your Information
- How we store your Information
- Children’s privacy
- Other websites and services
- Contacting us about your Information
Information we collect
The following is Information which you provide to us directly:
2.1. Registration information
When you register for an Account on the Website, we may collect Information which we ask you to provide, such as your name, password and email address. Such Information must be provided in order to register an Account.
2.2 Other personal details about yourself
Subsequently, as you interact and communicate with us (e.g. you reply to our service updates or emails to you, and when you participate in customer surveys or offers etc.), you may also reveal to us other Information about yourself (e.g. your name, address, phone number, gender etc.).
Other Information which we receive when running the Website:
2.3 Analytics information
We use third-party analytics tools to help us measure traffic and usage trends for the Website. These tools collect information sent by your device including the web pages you visit, add-ons, and other information that assists us in improving the Website. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
2.4. Cookies and similar technologies
How we use your Information
3.1 How we use your Information will depend on the nature of your interaction with the Website and with us. We need to have valid grounds to process your Information. Most times, we would seek your consent, like when you register for an Account or subscribe to our mailing list. Other times, when you reasonably expect us to use your Information, we will not ask for your consent, but only when it is legally permissible for us to do so (e.g. it is necessary for our performance of a contract, or for us to comply with a legal obligation etc.). Generally, we collect and use Information for the following purposes:
(a) to remember Information so that you do not have to re-enter it each time you use the Website;
(b) to provide personalised content to you or other interest segment updates, personalised online advertisements or other forms of marketing, like emails about products, services and other information you might be interested in. We may also contact you for market research purposes;
(c) to test, improve, and monitor the Website, including diagnosing and fixing technology problems, and including use as part of our API;
(d) to provide you news and other updates, respond to your feedback, and to otherwise communicate with you;
(e) to monitor metrics such as site traffic and demographic patterns;
(f) to detect fraud, conduct credit checks and process payments made by or to you;
(g) to respond to your requests or queries; and
(h) to comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us.
3.2 For clarity, you’re granting us permission to use your Information for the above-mentioned purposes (through your use of the Website) not only allows us to provide the Website as they exist today, but also to provide you with new capabilities as we develop the Website in the future.
3.3 Apart from these purposes, we may also notify you of other purposes for which we process your Information and seek your consent to such purposes (e.g. when you participate in a survey, provide feedback, enter a competition etc.).
3.4 If you have previously agreed to us using your Information for direct marketing purposes, you may change your mind at any time by emailing us at email@example.com. Also, look out for the link you can click when filling out forms that indicates you’re no longer not interested in receiving further direct marketing material from us.
Sharing of your Information
(a) our related entities: These are businesses that are legally part of the same group of companies that we are part of, or that become part of that group.
(b) our service providers: These are our third party contractors. We engage them to assist us in providing and managing aspects of the Website, such as developing the Website’ features and functionality, marketing, processing payments, processing data or statistics, hosting content, providing server space, providing push notifications and email, reviewing content for compliance, and legal advice.
Our main service providers are currently MailChimp for marketing automation and OneSignal for push notifications and email. Their privacy policies can be accessed at www.mailchimp.com/legal/privacy and www.onesignal.com/privacy_policy, respectively.
(c) our third-party advertisers: We may provide Information to third-party advertisers so that they can notify you of events or products which may be of interest to you. For instance, you may be notified of an upcoming concert or product release.
(e) We may remove parts of data that can identify you and share anonymised data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
4.3 We require that all parties to whom we transfer Information implement adequate levels of protection in order to protect such Information. We also require that these parties only process your Information strictly for purposes which we engage them for and consistent with the purposes that we have described in Section 3 (“How we use your Information”) or with other purposes for which your consent has been sought and obtained.
4.4 We may also share your Information with third parties in the following circumstances:
(b) If permitted or required by law: We may disclose Information if we believe that such disclosure is required or permitted by law (e.g. responding to requests from government authorities, or disclosure pursuant to court orders or other legal demands); and
How we store your Information
5.1 We, our related entities, or service providers may transfer your Information to other countries in which our facilities or businesses are located, to be stored or processed. We will ensure that all entities located outside of Singapore to which we transfer information observe a standard of data protection which is comparable to that required under the Singapore Personal Data Protection Act 2012. This includes the entities’ making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risk to your Information, and removing the Information as soon as it is reasonable to assume that its retention is no longer necessary.
5.2 Currently, the countries to which Information is transferred for the purpose of storage on cloud servers are Singapore and the United States of America. We may update this list periodically to reflect any new locations where your Information may be stored.
5.4 On your part, you should maintain the secrecy of your Account password at all times.
6.1 We do not knowingly collect Information from children under the age of 13 without parental consent. If you are a child under 13 years of age, you are not permitted to use the Website and should not send any information about yourself to us through the Website.
6.2 In the event that we become aware that we have collected Information from any child, we will delete that Information. If you are a parent or guardian and you believe that your child under the age of 13 years has provided us with Information without your consent, please contact us and we will take reasonable steps to ensure that such Information is deleted from our systems.
Other websites and services
7.2 We are not responsible for and does not have control over any other third party websites, applications or platforms which you authorise to access or process your Information. If you are using a third-party website, application or platform and you allow them to access or process your Information, you do so at your own risk.
Contacting us about your Information
- Ivan Chen, firstname.lastname@example.org
8.2 If you (i) wish to update or correct your Information, (ii) wish to request for information from us on what Information of yours we have and how we have used and shared your Information during the last one year before the date of your request, (iii) wish to withdraw your consent to our processing of your Information, (iv) wish us to delete your Information, or (v) have any concerns, feedback or complaints about the use and/or sharing of your Information, please contact our Data Protection Officer in writing via email at email@example.com